Customer Support role – Fleet Performance

In this Fleet Performance Coaching role, you will relish helping your fleet customers to improve performance, using their GPS data to measure results.

Working in a small team dedicated to making a difference, you will act as a remote team member for each of your customers.

You will:
• Provide a support service to our customer’s transport managers
• Analyse GPS and fuel data to find trends
• Research and make recommendations to enable transport managers to implement improvements

Do you respect the job of the heavy truck driver and want to help them to become even more professional?

In this varied role, you will be using data collected from fleet vehicles to monitor the performance of trucks and service vehicles. Your findings will help you to build an action plan to help the transport manager at each of your customers to improve the safety, productivity and fuel efficiency of his fleet.

Does this sound like you?
You are analytical, with great attention to detail. You have probably spent some time working as support staff or as a team leader in a hands-on environment such as transport or a trade to help you relate to the challenges of introducing change to a workforce of practically minded people. You enjoy finding resolutions to the customer’s concerns and taking ownership of problems.

Key responsibilities include: Analysis and interpretation of performance reports for transport fleets. Identifying changes in performance data and contributing ideas and suggestions to help our customers to continue to make operational improvements.

Whilst full training will be given, the following skills will give you a real advantage:
• Very PC literate: Web based tools and Microsoft Office
• Confident use of Microsoft Excel for analysis
• High level of accuracy for spelling and grammar
• Attention to detail
• Ability to communicate clearly and confidently in report writing, phone coaching and face to face meetings with customers
• Knowledge of the transport industry

The work environment
We are a small team focussed on providing the best possible information and remote support to our customers. You will be the primary point of contact for a group of customers and will provide feedback to each fleet manager based on analysis of their data.
The monthly cycle of the coaching programme provides a structure for the role which combines specific activities with the opportunity to take the initiative for further investigation and development of support material for your customers.

Applications Close 5pm Friday 14th March

If you are ready to be part of the next generation of management support for the transport industry, please send your CV with a covering letter explaining why you are right for this role to: Corinne Watson, Managing Director

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