Were you pretty happy with your first ORS rating? You should have been as 95% of operators rated a 4 or 5 star.
The second ratings are being processed at the moment and the word is that that number is starting to slide. The reason is not that you have let standards slip, more that your trucks have been on the road for longer and therefore had more chance to accumulate an “event” that will affect your ORS. The last rating was based on 6 months’ worth of exposure; each truck may have only had one CoF and may have slipped under the radar having no roadside inspections and no driving offences.
With the second rating two things have happened;
1. you’ve now had 12 months’ worth of exposure for each truck – so at least 2 CoF’s each and twice as much time (12 months not 6) to be stopped at the side of the road, or for a driver to have crept over 95km/h or mixed up his log book.
2. The CVIU have refocused and are now trying to ensure that every operator gets a roadside inspection
So not only have you had time to interact with the transport agencies more, they are out there looking for you; “sharing the love” as it was so eloquently put at the RTA seminar in Twizel last weekend. Be prepared – this rating might have slipped a bit from the last one. You might still be a 5 star operator, but you might be a step or two closer to being a 4 star operator.
12 months down, 12 to go….
So here you are 12 months into the 2 year qualifying period for the first ORS public ratings and your stats are starting to slide. If you act now, you could reverse that trend, before the public ratings go live.
Where to start?
Start with the big numbers. Up to 63% of your rating is affected by driving offences – things your driver does whilst on the road. According to the NZTA, the most frequent ORS related driving offence is speeding. Yes really; your driver’s speeding tickets are your problem now. The limit is 90km/h. On a good day, the tolerance is 95 km/h. That’s to allow for a bit of oversight. It doesn’t mean the drivers should be driving at 95km/h and getting up to 110km/h to get past that Granny in the Corolla.
The next most frequent offence is log book related. Don’t schedule your drivers to work for too long, and encourage them to take their breaks. Train them so they know what the rules are.
Inspect what you expect
If you tell your drivers what you expect from them, check up to see if that is what is happening. If not why not? Use your GPS for this bit. Almost all of the GPS systems will give you a speeding report in some form, and a summary of their driving hours. Some are easier than others to read, but the information is there. If you are not sure how to find it, ring you GPS supplier, or ring us here at CCS Logistics, we work with all of the major GPS suppliers (and some of the minor ones too) and we will help you to find where to look. We still offer a free 15 minutes support for ad hoc queries – just pick up the phone.
Because even if your customers aren’t too worried about your ORS rating, the flip side to the CVIU focus is that they know your rating. If two trucks pass a check point and one is a 5 star, the other is a 2 star, the 2 star truck will get pulled every time. Even if they don’t find any faults, it is time out of your schedule which you could do without.
Of course NZTA have the data too, and if they find themselves with time on their hands to do a random operator audit, guess which fleet they will select first?
If you don’t know how to read your GPS reports, of you really don’t have the time, we can now offer up to a 33% reduction in our rates to create a one – off summary of your current performance from your GPS data. The report is easy to read and tells you in words and pictures where you stand. It is completely confidential to you and it could protect you, your drivers and your ORS rating before it is too late.
You can contact CCS Logistics on 03 348 2048 or firstname.lastname@example.org we work nationwide.