CCS Innovation in Logistics’ Customer Charter

CCS Innovation in Logistics;

  • Is an independent consultancy
  • Does not receive commission or incentives from any supplier
  • Communicates in plain English
  • Operates transparently in the best interests of our customers
  • Works with our customers to specify their current and future
    system needs
  • Provides independent advice in the selection of the right
    system to meet identified needs
  • Articulates and encourages the delivery of Return on Investment
  • Supports initiatives which promote the transport industry
  • Carries out product testing and system implementation on
    a contract basis

Our Approach to doing Business

You know your business and your customers better than anybody.
We would like to help you to leverage that knowledge to continuously
improve your company’s performance for your customers, staff and
stakeholders. We believe that a clearly defined vision, robust
KPI’s and the involvement of key staff are important to deliver
lasting results. We understand that you have an operation to run
and work with you in a way which ensures that operational tasks
and strategic gains are both achieved.

How Do you Engage Us?

We know that every company is unique so we like to get to know
your situation individually before providing you with a recommendation.


Even if your operation is similar to another that we have worked with, your business goals and customer requirements will almost certainly differ. As a result, we will visit you in person or spend time on the telephone at a time that is convenient to you, before we make any recommendation.


If you are looking for a system supplier, we will listen to the needs that you have already identified within your business and work with you to consider what other needs may evolve in the short to medium term, to make sure we build a little future proofing into our recommendation.


The following factors will influence the advice we give you:

  • Current business needs
  • Foreseeable future business
    needs
  • Management style and structure
  • Type of operations
  • Operating environment
  • IT systems already
    in place
  • Your financing preferences

Contact us now for an obligation free discussion


Click here to read our customer charter


We have delivered benefit to companies in each of the following
areas:

Customer Focus

  • Establishing key performance indicators
  • Understanding costs
  • Identifying value adding services

Fleet Productivity

  • Gain visibility of operating cost
  • Minimising downtime
  • Improving efficiency of route planning

Process Mapping

  • Deriving common understanding
  • Standardising ways of working
  • Creation of formal training material

Key Performance Indicators

  • Set clear performance measures
  • Simplify reporting
  • Quantifiable business improvement

Systems Improvement

  • Accelerating return on investment
  • Engaging staff, driving feedback, developing
    training
  • Aligning system with business needs

Driver Behaviour

  • Measuring paid versus actual hours worked
  • Driver profiling for speed and G-force events
  • Paperwork compliance

Our qualifications and experience working with a number of operators
across the industry enable us to accelerate your improvement.
We help you to understand how to progress and to identify the
value of each project to your organisation. We offer our services
for a fee which reflects the time and experience which we spend
with you.