What shall I do today? The answer is in your exception reports
It’s your business. You set it up to do a good job for your customers and to make some money for yourself.
When your company got bigger, you tried to make sure that every person you took on worked to the same standards that you set for yourself. Now that the operation has grown to the size it is today, you have a person responsible for looking after each of these standards on a day to day basis whilst you look after the big issues.
Do you ever worry that your standards aren’t being met as often as they should be?

